B2B e-commerce in Malaysia continues to grow rapidly and has nearly doubled in revenue since 2017. In 2020, e-commerce reached almost RM900 billion and surged by 30% during the first quarter of 2021. McKinsey tells us that COVID-19 forced B2B businesses to go online — and this digital shift is Read more…
The Covid-19 pandemic left many lasting changes in its wake, one of them being customer care. In times of crisis, businesses had to rethink what customer service really means because interactions can easily influence trust and loyalty. Customers today expect businesses to meet their new needs and deliver experiences with Read more…
Before we dive into the meat of the article, let us start with some notable facts about the state of B2B e-commerce: According to Forrester, B2B sales will reach USD$1.8 trillion in revenue by 2023. 44% of millennial buyers are the primary decision maker in their company and are twice Read more…
The explosive growth of e-commerce during the pandemic left many business owners scrambling to keep up. As a wholesaler in Malaysia, this means that digital solutions are not just ‘nice to have’ anymore, they are a ‘must have’ for business continuity. Not only can wholesalers sell more online, they can also Read more…
Even though e-commerce continues to grow and more people move online, the digital transformation of SMEs in Malaysia remains slow. Get the guide that shows you a step-by-step process in bringing your business online! Only 26% of local SMEs included digitalisation and online channels as part of their post-pandemic strategy Read more…
COVID-19 has heightened the need for buyers and sellers to move online as constant lockdowns have crippled existing offline channels. Many B2B players have taken a leaf out of B2C’s playbook, expanding their sales strategy to online marketplaces. By allowing business owners to tap into existing platforms with high traffic, Read more…
Many businesses across Malaysia have adapted to new forms of selling and customer outreach since the Covid-19 pandemic. And as we approach the tail-end of MCO 3.0, it still remains clear that we won’t be returning to the textbook definition of “business as usual” anytime soon. For small F&B businesses Read more…
Walaupun terdapat banyak skim pinjaman PKS dan insentif kerajaan, banyak perniagaan masih bergelut untuk mendapatkan bantuan kewangan. Wabak Covid-19 juga memburukkan keadaan ini. Kerana kemelesetan ekonomi, bank tidak yakin untuk meminjamkan dana. Ini kerana pada masa susah, peminjam cenderung menangguhkan pembayaran dan ingkar pinjaman. Pinjaman perniagaan adalah penting bukan sahaja Read more…
Despite SME loan schemes and government incentives, many businesses still struggle to secure financial assistance. The pandemic is not helping matters either. Lenders are at their limit during an economic recession because when times are tough, borrowers start to delay payments and default on loans. Business loans are essential not Read more…
As a business owner yourself, you’d know an element of running a successful business is maintaining a positive cash flow. But for SMEs in the midst of growth, generating a consistent cash flow can be challenging. This is often due to the debt incurred during the early stages of growth Read more…